I guess my life experiences, which have been pretty tough from infancy, have put me in good stead of being tolerant and understanding toward people.
Elaine - Carer
Employment of carer
EFM's reputation rests largely on the care provided by our Carers meeting our pledge of quality. Our policy is to pay our Carers at the top of the industry and therefore attract high-quality applicants.
Because Carers are our greatest asset great attention and detail is given to selecting people who are trustworthy, intelligent, resourceful and kind. Our selection process is:
The engagement process for Carers as independent contractors is:
Carer Training and Support
EFM provides opportunities for training and support to ensure that all Carers are in possession of the knowledge, skills and experience necessary to perform their jobs to the highest standard and to feel valued by our company. EFM provides training and support in different ways:
EFM Managers have on-going regular contact with each Carer by way of phone conversations, text messaging, email exchanges, and notes provided by the Carer with their fortnightly invoices. There is also a care journal in the homes of most Clients. In the case of high-needs Clients, the notes required for each Carer session are detailed.
If a Carer is not performing as required, Management gives them an opportunity to improve, but if this doesn't happen within a very short timeframe, they're taken off the assignment.