Our pledge to be the best care company?

Our claim to be the best care service may seem ego-centred: however this claim is based on a deeply held respect for, and a commitment to retain the dignity of, elderly residents of the wider Wellington region. This claim is not based on rhetoric but on practice.  Examples of Elder Family Matters’ practice that differ from all other care providers include: family inclusivity, uniquely Wellington, compatibility, continuity, 24/7 accessibility, managing entitlement, Carer approval, and certificated.

Family is our middle name.  Providing ongoing communication to include family members around the care services the older person receives distinguishes Elder Family Matters from other care providers.

Elder Family Matters prides itself on being the original and uniquely Wellington private care company. All other care companies are either franchised (e.g. from the USA), Auckland owned, or large national organisations. We have been in this industry for over 12 years and have the experience to deliver quality care in practice.

Elder Family Matters guarantees compatibility. We go to extraordinary lengths to ensure the carer(s) that meet your wants are compatible in terms of interests, language, experiences, personalities and care competence.

Elder Family Matters ensures continuity more than any other care company by valuing our Carers, pay them at the top of the industry, follow a rigorous selection process, and provide ongoing training. We have very low turnover of Carers. Over 50% of EFM carers have been with the company for more than four years and several Clients have had the same Carer for over eight years.

Elder Family Matters has 24/7 accessibility. Unlike other providers our Clients and Carers have a manned 24-hour 0800 number they can call to talk with a manager to deal with any issues they need assistance with.

We help elderly Wellingtonians to be aware of their entitlement to funded care and help them to manage any entitlement.  Unlike other care companies Elder Family Matters goes the extra mile because we know that many elderly find dealing with a health bureaucracy a daunting experience. Elder Family Matters provides at no extra cost all the administrative support for clients entitled to Carer Support payments.

Clients of Elder Family Matters approve their Carers.  Independence is less about being able to do everything yourself and more about being in control of what is being done with you. For this reason we operate a “no strangers at your door” policy where any Carer assigned to a Client are introduced by someone the Client knows and can be rejected if the Client prefers not to have them. No other Care company provides this level of service.

Elder Family Matters is proud to be certificated to the New Zealand Standard 8158: Home and Community Support Sector Standard. Unlike other private home care providers Elder Family Matters values being scrutinised by independent auditors as a process of ensuring quality systems and quality improvements that benefit our clients.

So if you are looking for the best home care and support in the wider Wellington region contact Elder Family Matters, phone 0800 321 789 or email efm@elderfamilymattters.co.nz