 No strangers at the door
This is a promise we make to our Clients so they will approve the people coming into their home.
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One of the Area Managers will
personally conduct the initial
in-home assessment and discuss a care programme to suit the Client's needs and
wants. There are no charges until services commence.
In a typical engagement process...
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A potential Client or their family contacts EFM either by phone or email.
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The Manager arranges, then meets for a conversation/assessment, in the older person's home or residential facility. Usually a family member is also present.
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The Manager develops a proposal of care resulting from the conversation/assessment. The Client and/or their family receive the proposal, Client terms and conditions, and Client agreement form.
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Client agrees to a programme of care and signs and returns Client agreement form
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The Manager identifies the most compatible Carer/s to work with the new Client.
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Carer/s is introduced to the Client.
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Programme of care starts.
Assessment of Client's needs and wants
We make an effort to understand our Clients in depth so that we can ensure a compatible Carer. This include personality, beliefs, interests, and values. Our assessment is conversational rather than formal. Read our
Client Assessment Questions (RTF, 626 kb) to view the questions we are likely to ask.
If you would like to engage Elder Family Matters for a no-obligation, free, in-home assessment then please
contact us or ring us on 0800 321 789.
